Ask the Right Question, Get the Right Answer

Ask the Right Question, Get the Right Answer

I remember hearing the following riddle as a child: Q: How many surrealists does it take to screw in a lightbulb? A: Guitar Though I initially had absolutely no idea what this meant, I would gleefully repeat it until a sympathetic adult (probably my Dad) took me aside...
Harvest That Low Hanging Fruit

Harvest That Low Hanging Fruit

Business owners: are you tired of hearing the expression “low hanging fruit”? What is this fruit? Why is it hanging low? Why do you care? As much as we try to avoid consultant-speak at CSR, this is a phrase that tends to crawl into our vocabulary. It happens because...
The Other 1%

The Other 1%

What is our 1%? No, don’t roll your eyes—this 1% doesn’t relate to any political discussions. I am referring to the nugget, the kernel, the seed…the essence that any interaction that requires effort should yield.  Looking at our own mission, CSR exists “…To...
How NOT to Choose Company Values

How NOT to Choose Company Values

One of the central tenets of what we advocate is the Company Purpose embodied by the Mission, Vision and Core Company Values.  Though this may sound like total Consultant-Speak, we use this as a central and practical tool in our work with our clients.  In essence,...
You can’t operate on yourself.

You can’t operate on yourself.

There is a movie that I saw a few years ago by the name of Master and Commander (it stars Russell Crowe and Paul Bettany).  I was always struck by a scene where Bettany, the only doctor on board, has a malady that requires him to be opened up and operated upon. They...