When losing a client is a good thing

When losing a client is a good thing

Losing a client is bad – right? As my CPA likes to say, “It depends.” I hate the fact that we use the dreaded “Mission-Vision-Values” troika in our work with our clients.  Not that it isn’t powerful and useful – it is at the bedrock of everything we do.  But,...
Don’t Get Frostbite This Summer

Don’t Get Frostbite This Summer

As we enter the summer doldrums, I am reminded of my admonition to our clients to understand the rhythms and flows of their business. My kids (4 girls and one boy) are avid readers and summer was when they particularly bore down on the reading.  They tended to...
Why MBOs are Oldies but Goodies

Why MBOs are Oldies but Goodies

MBOs? Should I pull out my scrunchies and legwarmers, too? Okay, MBOs (Management By Objectives) may be a little old school, but they are in the “oldie, but goodie” category. Here’s why: Clarity Creators: I like to use these with W-2s employees – people that are...
Addressing our most FAQ: “What Comes Next?”

Addressing our most FAQ: “What Comes Next?”

“That was a great strategic planning session – now what happens?” I get this a lot. Our clients finally take the plunge, have a great strategy session with us, we hit it off, and have presented the plan.  As we tell all of our clients, you can now do one...
What we care about: Lifecycle Building Center

What we care about: Lifecycle Building Center

You hear us talking about Mission, Vision and Values a lot at CSR. – it is a key part of us eating our own cooking.  Within our core values, we have one that is delicate in nature: caring.  I say ‘delicate’ because it seems hard to quantify and measure. However,...