Summertime and Client Relationships

Summertime and Client Relationships

From Thanksgiving to the New Year – that’s the quintessential time frame for recognizing clients with gifts.  And CSR definitely gears up with fresh ideas well in advance of that time to suggest ways to lavish your love on your customers and employees.  But why not...
The Game Changing Question

The Game Changing Question

At CSR, we have been fans for a long time of Alex Goldfayn’s work – his books, his videos, his newsletter, and his client engagements.  Why?  Because we have witnessed first-hand how his revenue growth principles work, and we love their practicality, simplicity and...
Striving for the Ideals

Striving for the Ideals

There’s a tool that CSR employs with all of our clients looking for strategic growth. That tool is the ideal client profile or ICP. The ICP is a lovely tool because it’s quite the Swiss Army knife with its many uses and benefits. We’ll break down those utilities and...
Do Your “Boarding” Processes Pass Muster?

Do Your “Boarding” Processes Pass Muster?

Almost every company lists their human resources as their #1 asset.  They place high priorities on their talent and invest significant dollars in compensation, benefits, training, and other development time and expenses.  At CSR, we have discovered time and again that...
Goal Setting Doesn’t Have to Hurt

Goal Setting Doesn’t Have to Hurt

As the calendar pages fly by in December, many of our thoughts turn to setting goals for the new year.  This is natural, it’s expected, and it can often be painful.  Whether you’re choosing personal resolutions or setting new goals for your company, you may feel a mix...