How to Effectively Manage a Remote Team

How to Effectively Manage a Remote Team

It won’t be long before many of us will be super experts at managing a remote team.  I have had the pleasure and flexibility of working remotely for several years now, and that includes managing a team of marketing professionals for one client along with interacting...
“Sacrifices” at Work

“Sacrifices” at Work

Many of you reading this right now are well into this annual season of Lent or know someone who is observing Lent.  Lent is the penitential and preparatory season leading up to the Easter celebration and is traditionally marked by either giving up something that we...
What We’re Learning from COVID-19

What We’re Learning from COVID-19

The CSR universe is definitely feeling the effects of the Coronavirus or COVID-19 as we help our clients navigate responses and are impacted ourselves.  While we try very hard to put things into perspective, it’s hard not to get swept up in the pandemic’s focus and...
Customer Touch Points

Customer Touch Points

Designing and improving processes in ways that “delight customers” is a major foundation to Six Sigma.  It is such an important principle that we would regularly deploy customer touch point audits when I worked for GE before joining the CSR team.  I continue to use...
Summertime and Client Relationships

Summertime and Client Relationships

From Thanksgiving to the New Year – that’s the quintessential time frame for recognizing clients with gifts.  And CSR definitely gears up with fresh ideas well in advance of that time to suggest ways to lavish your love on your customers and employees.  But why not...