When You Go Away, Really Go Away

When You Go Away, Really Go Away

At CSR, we pride ourselves on the work we do for our clients and what we share with them – accountability, best practices, creative ideas, and solutions that drive growth.  And we recognize how much our clients teach us as we work together.  One client in particular...
“Did you know…”

“Did you know…”

At CSR, we remain big fans of author, speaker and revenue rabble-rouser Alex Goldfayn.  We gobbled up his first book “The Revenue Growth Habit” and pre-ordered “Selling Boldly.”  Why are we fans?  Alex’s common sense and simple approaches to revenue generation are...
Simplifying Six Sigma

Simplifying Six Sigma

For many years in my previous career with GE, I worked in the Quality or Six Sigma function.  I earned my Master Black Belt and Quality Leader stripes while wading through Pareto charts, histograms, statistical analyses, scatter diagrams, flowcharts, and project...
What’s Really on this Path to Results?

What’s Really on this Path to Results?

Once a CSR client moves past the blood, sweat & tears of their strategic planning session, they are met with a choice:  implement the strategic objectives on their own or partner with CSR to handle the implementation as a team.  The clients that select the latter...
Why a New Manager Belongs in the Hot Seat

Why a New Manager Belongs in the Hot Seat

At CSR, we’re always looking for cool tools that make teams work more effectively.  One of my colleagues recently led a team effectiveness exercise for a client that was SO much better than the 360 surveys of yesteryear.  And another tool to ensure that business...