Enjoy Your Vacation – Really

Enjoy Your Vacation – Really

At CSR, we all pride ourselves on the work we do for our clients and what we share with them—accountability, best practices, solutions that drive growth, and creative ideas.  And we recognize how much our clients teach us as we work together.  One client in particular...
Turn off the Auto-Pilot

Turn off the Auto-Pilot

I recently started working with a new vendor partner on a project.  The first email reply I received from her concluded with a cheery “You rock!”  Well, my head swelled, I sat up straighter, and I patted myself on the back.  She must have really liked my proposal and...
The WHY Reigns Supreme

The WHY Reigns Supreme

A lot of businesses spend an inordinate amount of time touting WHAT they do.  Or companies may focus their sales efforts on describing HOW they serve customers in bringing their WHATs to market.  What a company does and how they do it are both very important.  But at...
Holiday Gifts that Strike a Chord

Holiday Gifts that Strike a Chord

‘Tis the season for gift giving, and it’s a lovely, thoughtful, magical time.  Many of us would like to use the holidays to really make an impression on our clients or employees—to let them know how much we understand them, value them, and appreciate their business...