The Importance of a Post-Termination Post-Mortem

The Importance of a Post-Termination Post-Mortem

You did it–you fired that problem employee. You cleared it with HR and your employment attorney, ripped off the bandage, and deployed your offboarding plan. The last thing you want to do is sit around thinking about that ex-employee. But if you don’t do...
Operation: Zero Inbox

Operation: Zero Inbox

Email…you’re probably not a fan. I for one would probably put off answering emails indefinitely if my job didn’t depend on it. But maintaining an Inbox doesn’t have to be a monumental task. At CSR, we’ve developed some best practices to...
Event Review: Atlanta, a Global Business City

Event Review: Atlanta, a Global Business City

In my ongoing efforts to be more than an office hermit, I attended an ALPFA event on the 9th that turned out to be absolutely fascinating. The Association of Latino Professionals for America (ALPFA) is an organization dedicated to empowering Latino Professionals. I...
The NEW A-B-Cs

The NEW A-B-Cs

I’ve never seen the 1992 movie Glengarry Glenn Ross, but I’ve watched that legendary clip where Alec Baldwin presents the classic initialism, “A-B-C: Always Be Closing.” (Warning: the clip has extreme curse words and slurs—watch at your own...
Selling Candy, Part 2: Professional Services

Selling Candy, Part 2: Professional Services

In my last blog post, I wrote about how a recent 3 Musketeers ad campaign doesn’t sell candy bars. Instead, they sell human connection (and happen to use candy). Believe it or not, this approach is immediately applicable to professional services, not just...