The Perfect Presentation: Part 2

The Perfect Presentation: Part 2

Last week we covered how to craft the perfect presentation, this week we’re taking you from the notes on your desk to standing in the front of the room.  And if you’re thinking, “But Kate, I crafted the perfect speech and I know it backward and forward. I practiced in...
The Perfect Presentation: Part 1

The Perfect Presentation: Part 1

The number one fear in the U.S. is Public Speaking. Everyone is familiar with that feeling before a big (or even small) speech: the uncontrollable butterflies in the stomach, the racing heart, the sweating, and for some, blacking out for the entire speech just to get...
3 Things You Should Do – Now.

3 Things You Should Do – Now.

At CSR, we will meet our clients where they are; some times that means that we will wait for the back-to-school time to appeal to their sense of getting things back in gear and re-starting. We have a few of those times in a given year and...
How the right podcast can equal new business

How the right podcast can equal new business

Whether you listen to podcasts or not, appearing as a guest on one can be a huge boost to your business.  Commercial real estate attorneys Kevin Caiaccio and Trey Chancellor of Caiaccio Law Firm were featured in a recent episode of the Real Estate CPA Podcast. It was...
Customer Touch Points

Customer Touch Points

Designing and improving processes in ways that “delight customers” is a major foundation to Six Sigma.  It is such an important principle that we would regularly deploy customer touch point audits when I worked for GE before joining the CSR team.  I continue to use...
Client Gift Guide

Client Gift Guide

Holiday gift giving for clients and customers can be a less-than-sparkly experience. Thankfully, it doesn’t have to be that way. We’ve developed the ultimate client gift guide by dividing up your list of clients into three categories to determine the perfect...
An Attitude of Gratitude

An Attitude of Gratitude

Frequently discussed this time of the year, at CSR we are acutely aware and grateful for our clients and for everything that enables us to be (as Matthew Kelly says) “…the best version of ourselves.”  A healthy attitude of gratitude is important to cultivate now as...
Courage Over Comfort

Courage Over Comfort

In part 2 of our Brené Brown Netflix binge, we’re discussing the willingness to “choose courage over comfort” and to be vulnerable to your own faults so that you can improve your life. Seeking out criticism for the sake of professional growth can be...
Being in the Arena

Being in the Arena

Brené Brown. Perhaps you’ve heard of her? She is the Ted Talk dominating, shame researching, five best-seller authoring powerhouse that is teaching everyone about vulnerability, courage and leadership. Her Netflix special, “Brené Brown: The Call to Courage” is another...
Plan for tomorrow’s crisis…today

Plan for tomorrow’s crisis…today

As a business owner, you probably learned quickly that you should always expect the unexpected. Or, to put it another way, if it’s not one thing it’s another.  But what if the unexpected isn’t just annoying or an inconvenience? What if it is serious?  In the public...