3 Quick Tips to Improve Productivity

3 Quick Tips to Improve Productivity

Tell me if this sounds familiar: You sit down at your desk, open your to-do list for the day, then an email comes in. You respond to the email, which prompts you to take another action, respond to another email, and so on. Next thing you know, it’s nearly noon and...
“Wait, I Have a Connection Here!”

“Wait, I Have a Connection Here!”

When she was in first grade, I recall my child chiming in on conversations using the phrase, “Wait, I have a connection here!”  Teachers, now, are encouraging students to relate to stories they hear or read, to make “connections” in such a way that they pull from...
When You Go Away, Really Go Away

When You Go Away, Really Go Away

At CSR, we pride ourselves on the work we do for our clients and what we share with them – accountability, best practices, creative ideas, and solutions that drive growth.  And we recognize how much our clients teach us as we work together.  One client in particular...
Don’t Get Frostbite This Summer

Don’t Get Frostbite This Summer

As we enter the summer doldrums, I am reminded of my admonition to our clients to understand the rhythms and flows of their business. My kids (4 girls and one boy) are avid readers and summer was when they particularly bore down on the reading.  They tended to...
Why Non-Licensed Teams Are Essential for Your Firm

Why Non-Licensed Teams Are Essential for Your Firm

The idea of a law firm filled with only the most esteemed licensed attorneys seems good on paper, but the reality can be problematic. A company in which everyone has similar strengths and comes from the same educational background is a company that won’t be very...
“Did you know…”

“Did you know…”

At CSR, we remain big fans of author, speaker and revenue rabble-rouser Alex Goldfayn.  We gobbled up his first book “The Revenue Growth Habit” and pre-ordered “Selling Boldly.”  Why are we fans?  Alex’s common sense and simple approaches to revenue generation are...
Increase Performance with Accountability Tools

Increase Performance with Accountability Tools

When I was 30, I was extended an offer to serve as an Account Director at a small, start-up company.  The CEO and Founder created a unique and accountable culture from the day he opened for business.  The offer contained all the requisite language about the...
Relationships Matter

Relationships Matter

Relationships matter: It’s a phrase that’s worth repeating because of all of the unique and fascinating people we encounter in our daily work and personal lives.  Our interactions with others can provide a rich treasure for success not only in the workplace and client...
Simplifying Six Sigma

Simplifying Six Sigma

For many years in my previous career with GE, I worked in the Quality or Six Sigma function.  I earned my Master Black Belt and Quality Leader stripes while wading through Pareto charts, histograms, statistical analyses, scatter diagrams, flowcharts, and project...