What We’re Learning from COVID-19

What We’re Learning from COVID-19

The CSR universe is definitely feeling the effects of the Coronavirus or COVID-19 as we help our clients navigate responses and are impacted ourselves.  While we try very hard to put things into perspective, it’s hard not to get swept up in the pandemic’s focus and...
Capture your Audience with Attention Getting Devices

Capture your Audience with Attention Getting Devices

You’ve heard it before: First impressions are very important. Your first impression can be the defining moment in any interaction or presentation. Within the first minute of a presentation, an audience can gauge whether or not they are going to listen to what a...
FINALLY!  A chance to catch up.

FINALLY! A chance to catch up.

It’s a leap year, right?  Another day available to throw at that black hole of “stuff” that keeps gnawing away at you, right? Sorry; an extra day every 4 years isn’t going to make an appreciable dent into your backlog.  For example, I have a friend who runs a...
The Case for Employee Engagement

The Case for Employee Engagement

Employee engagement. It’s a big business buzz word. From small businesses to major corporations, CEOs, business owners, and HR Managers are searching and implementing programs to increase their employees’ engagement. Some are on a mission to improve working conditions...
It’s Not Too Late for Resolutions

It’s Not Too Late for Resolutions

New Year’s resolutions are as popular as the statistics around how quickly people abandon them. A recent study found that the day people are most likely to quit their resolutions is January 19th – which means by the time you read this your resolution is but a memory....
The Perfect Presentation: Part 2

The Perfect Presentation: Part 2

Last week we covered how to craft the perfect presentation, this week we’re taking you from the notes on your desk to standing in the front of the room.  And if you’re thinking, “But Kate, I crafted the perfect speech and I know it backward and forward. I practiced in...
The Perfect Presentation: Part 1

The Perfect Presentation: Part 1

The number one fear in the U.S. is Public Speaking. Everyone is familiar with that feeling before a big (or even small) speech: the uncontrollable butterflies in the stomach, the racing heart, the sweating, and for some, blacking out for the entire speech just to get...
3 Things You Should Do – Now.

3 Things You Should Do – Now.

At CSR, we will meet our clients where they are; some times that means that we will wait for the back-to-school time to appeal to their sense of getting things back in gear and re-starting. We have a few of those times in a given year and...
How the right podcast can equal new business

How the right podcast can equal new business

Whether you listen to podcasts or not, appearing as a guest on one can be a huge boost to your business.  Commercial real estate attorneys Kevin Caiaccio and Trey Chancellor of Caiaccio Law Firm were featured in a recent episode of the Real Estate CPA Podcast. It was...
Customer Touch Points

Customer Touch Points

Designing and improving processes in ways that “delight customers” is a major foundation to Six Sigma.  It is such an important principle that we would regularly deploy customer touch point audits when I worked for GE before joining the CSR team.  I continue to use...