Why Non-Licensed Teams Are Essential for Your Firm

Why Non-Licensed Teams Are Essential for Your Firm

The idea of a law firm filled with only the most esteemed licensed attorneys seems good on paper, but the reality can be problematic. A company in which everyone has similar strengths and comes from the same educational background is a company that won’t be very...
“Did you know…”

“Did you know…”

At CSR, we remain big fans of author, speaker and revenue rabble-rouser Alex Goldfayn.  We gobbled up his first book “The Revenue Growth Habit” and pre-ordered “Selling Boldly.”  Why are we fans?  Alex’s common sense and simple approaches to revenue generation are...
Increase Performance with Accountability Tools

Increase Performance with Accountability Tools

When I was 30, I was extended an offer to serve as an Account Director at a small, start-up company.  The CEO and Founder created a unique and accountable culture from the day he opened for business.  The offer contained all the requisite language about the...
Relationships Matter

Relationships Matter

Relationships matter: It’s a phrase that’s worth repeating because of all of the unique and fascinating people we encounter in our daily work and personal lives.  Our interactions with others can provide a rich treasure for success not only in the workplace and client...
Simplifying Six Sigma

Simplifying Six Sigma

For many years in my previous career with GE, I worked in the Quality or Six Sigma function.  I earned my Master Black Belt and Quality Leader stripes while wading through Pareto charts, histograms, statistical analyses, scatter diagrams, flowcharts, and project...