“Yes, but what do you do…?”

“Yes, but what do you do…?”

I have been schooled of late on the best practices of social media. “Keep it fun.” “Keep it light.” “Make it about establishing your voice and having a watercooler chat.” “Don’t go too business-y or you’ll lose ‘em.” I get it; I hate reading boring blogs and posts...

I’m not a Doctor, but I play one on TV

Okay, I’m dating myself here… For those of us that may be children of the 80’s (or was it 70’s?), the phrase “I’m not a doctor, but I play one on TV!” may bring back memories of cheesy commercials on TV and some vague references to SNL.  With the work that we do with...
Company Values: Do’s and Don’t’s

Company Values: Do’s and Don’t’s

At CSR, we have learned over time how essential the execution of a strategic planning session is to kick off our client engagements.  I have my discussion points almost in autopilot as I review how the mission/vision/values aspect of the session can then function as...
Ask the Right Question, Get the Right Answer

Ask the Right Question, Get the Right Answer

I remember hearing the following riddle as a child: Q: How many surrealists does it take to screw in a lightbulb? A: Guitar Though I initially had absolutely no idea what this meant, I would gleefully repeat it until a sympathetic adult (probably my Dad) took me aside...
The Other 1%

The Other 1%

What is our 1%? No, don’t roll your eyes—this 1% doesn’t relate to any political discussions. I am referring to the nugget, the kernel, the seed…the essence that any interaction that requires effort should yield.  Looking at our own mission, CSR exists “…To...