TestimonialsSee what others are saying about us.
Drives strategic and operational improvement
Alex and his team at CSR have been able to quickly focus on the three or four issues that we needed to address in our business to take us to the next level. Additionally, they hold me and my team accountable for working our plan to implement the changes we need for business growth. As the president of the company, I’ve found this service invaluable. CSR has served as essentially my COO helping me drive strategic and operational improvement in the business. Thanks, CSR!
President, Training Pros
Alex Muñoz is a game changer. In a very short amount of time, he streamlined our operations, cut the fat, lined up support systems, made us accountable, planned for and managed our growth, and made us as good at working ON our business as we already were at working IN our business. One of the most valuable things he does for me is that he nudges me out of my comfort zone in a way that feels exciting instead of scary, and I know he always has my back. He has gently explained how much more I could be doing with my business. Every time I said “but,” he fixed the problem and kept rolling. He planned the growth of my business, showed me how to achieve it, and planned for me to sustain it, by putting all the elements in place for my success. I don’t really understand how we ever got things done before Alex, but I know he’ll be on our team for the long term. Alex has earned my highest recommendation!
Owner, Guarisco Group
Timely and high-quality deliverables
Alex and his team at CSR have worked closely with me for the last several months on an organizational development/business consulting contract with a regional nonprofit partner. I appreciate his genuine interest in the nonprofit industry and coaching its leaders to succeed and achieve. Alex and his team are extremely personable, professional, and responsive. CSR’s deliverables are timely and of the highest quality. The extremely “results-oriented” coaching CSR has provided and the plan they have developed for our client are aggressive yet strategic and achievable. In addition, the CSR team has brought a high level of expertise and experience to a region where such expertise is desperately needed but difficult to find. It’s been a pleasure to work with CSR but also a learning opportunity for me as well. I look forward to the opportunity to work with them again in the near future.
Brings issues to light
I can sometimes read body language to tell what a person may be feeling or thinking. With Alex, all I have to do is read the eyebrows. CSR has the ability to ask the hard questions like, “Why didn’t you get that done?” or, “Is that really how things are done here?” All kidding aside, Alex and his team like to win and will walk through walls to do so. They are masters of bringing issues into the light by using facts, questions, and processes. Their challenging and probing inquiries were followed up by structures that made it apparent if I was moving in the right direction or not. The CSR team works hard and does what it takes to get the job done, but they don’t style themselves as heroes. They know what they don’t know and will bring in other resources as needed to augment their own skills to keep the project humming. I welcome any opportunity to work with CSR and would recommend them wholeheartedly.
Alex is a high-energy, no-nonsense entrepreneur and a “fixer”…
Alex is a high-energy, no-nonsense entrepreneur and a “fixer” who gets to the heart of the matter… your bottom line. Your business is well-served when CSR finds a problem and proposes a solution to fix it. Alex’s focus is how the customer is engaged, and how his clients are poised to serve that customer. Alex understands “right-sizing” like no other professional I’ve encountered. I learned a lot from Alex during the time we worked together, and would welcome an opportunity to work with him again in some capacity.
Principal, Business Bionics
Business development goals
As a busy partner in a law firm, it was important to me to pull up from the daily transactions and case volume and really examine my growth goals and networks. CSR’s Stephanie Everett and Catherine Fuss guided me through a process to define my ideal clients and book of business so that I could confidently progress. The tools that they provided fine-tuned my research, elevated appreciation for referral sources, and locked in healthy contributions to the firm’s success.
Paige P. Baker